Shipping policy

Rotomak Shipping & Delivery Policy

At Rotomak, we are proud to engineer kitchen appliances designed to make everyday cooking effortless. We ship both across India and to home chefs worldwide through trusted global and domestic courier networks.

Please review our domestic and international delivery guidelines below.

PART A: Domestic Shipping (Within India)

1. Order Processing & Dispatch Timelines

  • Verification & Dispatch: Domestic orders are inspected, packaged, and dispatched from our manufacturing and fulfillment facility within 24 to 48 business hours of order placement.

  • Operating Days: Dispatches operate Monday through Saturday (excluding national holidays and Sundays).

  • Cut-Off Time: Orders placed before 1:00 PM IST on business days are prioritized for same-day or next-morning handover to our courier partners.

2. Estimated Domestic Delivery Times

We partner with leading express logistics providers, including Blue Dart, Delhivery, Xpressbees, and DTDC:

Region Estimated Transit Time
Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune) 2 to 4 Business Days
Tier 2 & Tier 3 Cities (Rest of Maharashtra, Gujarat, North & South India) 3 to 6 Business Days
Remote Areas, North-East & J&K 6 to 9 Business Days

3. Domestic Shipping Rates & COD

  • Prepaid Orders (UPI, Net Banking, Cards): 100% Free Shipping across all serviceable pin codes in India.

  • Cash on Delivery (COD): Free standard shipping applies. An optional nominal COD convenience fee (if displayed at checkout) covers the cash-handling charge mandated by courier partners.

4. COD Verification & Delivery Attempts

  • Pre-Dispatch Verification: Our team or automated notification system may reach out via WhatsApp/Call to confirm delivery details. Orders with unverified contacts or invalid addresses may be held or cancelled.

  • Delivery Attempts: Couriers make up to 3 delivery attempts. If an order is missed, an automated Non-Delivery Report (NDR) prompt will be sent via SMS/WhatsApp to help you reschedule. Repeated doorstep refusals will result in account restriction to prepaid payments only.

PART B: International Shipping (Worldwide Delivery)

We ship Rotomak appliances to customers across the globe, including the United States, United Kingdom, UAE/Middle East, Canada, Australia, Europe, and Southeast Asia, via premium international air express carriers (such as DHL Express, FedEx, Aramex, and India Post EMS).

1. International Transit Times

  • Dispatch Window: International shipments require export documentation and dedicated export packing; they are dispatched within 2 to 4 business days.

  • Estimated Delivery: Once dispatched, international air transit typically takes 5 to 10 business days, depending on the destination country and local customs clearance speed.

2. International Shipping Charges & Voltage Notice

  • Calculated at Checkout: International shipping rates are calculated dynamically at checkout based on the volumetric weight of the package and destination country.

  • Voltage & Plug Compatibility: Rotomak appliances are engineered to standard 220V–240V (50Hz)operating voltage with standard Indian/Type D or Type M plugs. 110V ( Only For US/Canada available)

3. Customs, Import Duties & Local Taxes

  • DDU (Delivered Duty paid): All international shipments are sent on a Delivered Duty paid basis.

  • Customer Responsibility: Any import duties, local GST/VAT, customs clearance charges, or brokerage handling fees levied by the destination country’s border control are the sole responsibility of the recipient/customer.

  • Rotomak has no control over customs assessment fees. If a customer refuses to pay customs clearance fees or rejects the parcel at international borders, any return shipping charges and abandonment fees incurred will be deducted from the refund.

4. International Payment Terms

  • All international orders must be 100% Prepaid via International Credit/Debit Cards, PayPal, or Razorpay Global at checkout.

  • Cash on Delivery (COD) is strictly unavailable for international destinations.

PART C: Tracking & Transit Damage

1. Real-Time Tracking

As soon as your shipment is dispatched, an automated tracking link with the Air Waybill (AWB) number and carrier details will be sent via WhatsApp, SMS, and email. You can also monitor delivery status via the Track Your Order link on our website.

2. Inspecting Your Package Upon Delivery

  • Every Rotomak appliance is shipped in heavy-duty, multi-layered corrugated outer packaging designed to withstand handling.

  • If your parcel arrives visibly crushed, opened, or tampered with:

    • Domestic Orders: Refuse delivery and contact us immediately.

    • International Orders: Accept the delivery with a written damage note on the courier delivery sheet, take high-resolution unboxing photos/videos immediately, and contact support@rotomak.inwithin 48 hours so we can open an insurance investigation with the international carrier.