Refund policy

Rotomak Return, Replacement & Refund Policy

At Rotomak, we are committed to delivering appliances engineered to the highest performance and safety standards. Every unit passes an extensive multi-point inspection before dispatch.

Please read our terms below carefully before placing an order.

1. 7-Day Replacement Policy (Damaged, Defective, or Incorrect Items)

We offer a 100% Free Replacement within 7 days of delivery if your product arrives:

  • Physically Damaged in Transit: Dents, cracks, broken handles, or broken cords.

  • Manufacturing Defect: Heating element failure, thermostat malfunction, or plate alignment defects.

  • Incorrect Product/Missing Items: Wrong model, incorrect color, or missing box contents.

Step-by-Step Replacement Process:

  1. Report within 7 Days: Contact our support team via WhatsApp at +919833931888 or email support@rotomak.in within 7 days of delivery.

  2. Mandatory Proof: Share your Order ID along with a continuous unboxing video or clear photos/videos showing the shipping label, exterior packaging, and the specific defect or damage.

  3. Verification: Our technical team will verify the issue within 24–48 business hours.

  4. Free Exchange: Once approved, we will arrange a doorstep reverse pickup and dispatch your brand-new replacement unit at zero additional charge.

2. Strictly Non-Returnable & Non-Refundable Items

To adhere to strict kitchen hygiene standards and food safety regulations, the following items are strictly non-returnable and non-refundable:

  • Any appliance that has been tested, plugged in, heated, or used with food, water, oil, or dough.Once an appliance comes into contact with food or heating cycles, it cannot be resold or reconditioned.

  • Products returned without original packaging, internal foam/thermocol padding, power cord wraps, warranty cards, and user manuals.

  • Minor subjective preferences (e.g., "rotis are too thin/thick", "I prefer using a traditional rolling pin", or improper dough moisture issues). Our team offers dedicated video guidance to help you master dough consistency.

  • Products showing signs of tampering, unauthorized repair attempts, physical abuse, or liquid immersion.

  • Orders marked as delivered more than 7 days prior to raising a request.

3. Discretionary Returns & "No Free Returns" Policy

If you wish to return a completely unopened, unheated, and unused appliance because you changed your mind:

  • No Free Returns: We do not offer free return shipping for buyer remorse or accidental orders.

  • Return Shipping & Handling Deductions:

    • Option A (Rotomak Arranges Reverse Pickup): We can arrange a courier pickup from your address. A flat logistics and handling fee of ₹650 will be deducted from your final refund amount.

    • Option B (Self-Ship): You may ship the package back to our warehouse via a reputable, trackable courier at your own expense.

  • Inspection Upon Arrival: All returned parcels undergo a mandatory physical check at our facility. If inspection reveals any food residue, grease, scratches, or missing inner packaging, the return will be rejected and the item will be sent back to the customer at their expense.

4. Refund Timelines & Payment Methods

Refunds are initiated only after the returned parcel has arrived at our warehouse and successfully cleared physical inspection (usually within 24–48 hours of receipt).

  • Prepaid Orders (UPI, Net Banking, Credit/Debit Cards):

    • The net refund (minus applicable return shipping fees) will be credited directly to your original payment method.

    • Timeline: 3 to 7 business days depending on your bank or card issuer.

  • Partial Cash on Delivery (COD) Orders:

    • COD convenience fees (if charged at checkout) are non-refundable.

    • Our team will share a secure verification form to collect your UPI ID or Bank Account Details (Account Number + IFSC).

    • Timeline: Transferred via IMPS/NEFT within 24 to 48 hours of passing warehouse inspection.

5. Order Cancellations

  • Before Dispatch: You may cancel your order within 2 hours of placement or before a tracking AWB number is generated by messaging us on WhatsApp. A full refund will be processed immediately.

  • After Dispatch / Refused at Doorstep (COD): If a Cash on Delivery order is rejected at the doorstep without a valid reason, your contact and address details will be flagged across our delivery network, requiring prepaid payment for all future orders.

6. 1-Year Brand Warranty

Beyond the initial 7-day window, your appliance is covered under our 1-Year Manufacturer Warranty against internal electrical faults, heating coil failure, and thermostat defects.